Support Center for RocketScan and StrataApps
Image One’s software support department has over 50 years of combined experience in the imaging industry. RocketScan was developed by Image One in 2001 and have supported it ever since. Each software support team member has the expertise to assist customers with their training and support needs.
Support starts before installation, with a detailed implementation plan customized for the unique circumstances of each district. After the installation process, users receive in-depth training on both the hardware and software components that make up each solution. Top notch support continues with on-site, telephone, or on-line support as needed.
Please click a link below, fill out a contact form or call 1-800-956-9000 Option 2, and let our support staff help you!
Create a Support Ticket
You can submit a support ticket by clicking here or call (800) 956-9000, opt 2. This will allow your case to be properly logged and resolved as soon as possible. Calls are routed based on availability.
Image One Support Center
Already have a Session Key? Click here to enter a support session with one of our Image One Support Staff. They will help you with all your RocketScan and StrataApps questions.
Training Courses
If you need to sign up for training courses for your district click here. We offer 3 courses to meet your needs and schedules: Refresher Training, User Training, & Administrator Training.
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Meet Our Support Team
